PASSENGER PORTAL

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IMPORTANT - PLEASE READ BEFORE GOING ANY FURTHER

 

If your child has not travelled with us previously and you would like to use one of our private school transport services to Caldew School or Nelson Thomlinson School, please contact our office by telephone or email before purchasing a ticket.

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We need to confirm that a seat is available and has been allocated to your child. You must receive confirmation from our office before purchasing a ticket.

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Please do not purchase tickets for friends or other children unless you have received prior permission from our office.

Before travelling, we also ask that parents and guardians read our Terms and Conditions carefully. These contain important information about our school transport services and the responsibilities of passengers.

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If you are unsure whether a seat is available, please contact us before purchasing a ticket.

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Please contact us by e-mail for the relevant link for IOD02 Caldew School or IOD03/04 Nelson Thomlinson School.  

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Ticket information

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Please note you must have a valid ticket - no ticket, no travel

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Single tickets are available for those who only use the service one way every day, however, these will have to be bought on a daily basis. They can be bought up to a maximum of 72 hours in advance.  Please make sure you buy the correct ticket for a.m. or p.m. travel only.

 

Return tickets are available on a daily basis.  Again they can be bought a maximum of 72 hours in advance.

 

Weekly tickets can be bought a week in advance and you don't have to worry about logging in to the passenger portal every day to book your ticket.  In accordance with our terms and conditions, we will not offer a refund for any days off school other than if it is for more than 2 weeks or due to isolation.

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Termly ticket - this has the option to pay monthly rather than paying for the full term outright. There will be an initial payment to pay and then a fixed amount will be charged each month in that term.  No refund will be given.  Please note all Bank Holidays and half term holidays are not included in the ticket price, these days have been deducted so you are not paying for any extra days than you would be.

 

Annual ticket - we are offering this ticket to those travelling on all routes.  An initial payment will taken and then a fixed amount will be charged for 10 months thereafter. Again no refund will be given other than if your child is off school for more than 2 weeks or due to isolation.  Please note all Bank Holidays and half term holidays are not included in the ticket price, these days have been deducted so you are not paying for any extra days than you would be.

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Ticket Purchasing

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If you do not have a seat, please add your details to our waiting list which you will find on the Waiting List page.

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Route names / zones:

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IOD02 CALDEW SCHOOL (COACH 1)

NEWTOWN ROAD, MOORHOUSE ROAD, BELLE VUE TO CALDEW SCHOOL, DALSTON

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IOD02 CALDEW SCHOOL (COACH 2) 

SANDSFIELD PARK, ORTON ROAD, WIGTON ROAD TO CALDEW SCHOOL, DALSTON

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IOD03 NELSON THOMLINSON SCHOOL (COACH 1) 

CARLISLE, DALSTON, DOBBIES AND THURSBY TO NELSON THOMLINSON SCHOOL, WIGTON​

Zone 1 - West Tower St and Wigton Road

Zone 2 - Lingey Close Road, Dalston and Orton Grange

Zone 3 - Thursby

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IOD03 NELSON THOMLINSON SCHOOL (COACH 2) 

DALSTON, DOBBIES AND THURSBY TO NELSON THOMLINSON SCHOOL, WIGTON​

Zone 1 - Dalston and Orton Grange

Zone 2 - Thursby

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IOD04 NELSON THOMLINSON SCHOOL

BURGH BY SANDS, THURSTONFIELD, GREAT ORTON AND THURSBY TO NELSON THOMLINSON SCHOOL, WIGTON​

Zone 1 - Grinsdale Bridge, Thurstonfield, Great Orton and Baldwinholme

Zone 2 - Monkhill, Beaumont, Burgh By Sands, Dykesfield, Longburgh and Thursby

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School Transport Ticket Links

Once a seat has been allocated, ticket links will be emailed directly to parents.

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As our school transport services are private routes, we need to know exactly who is travelling and ensure that every passenger has been authorised by our office.

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Please do not share your ticket link with anyone else. Sharing a link with someone who has not been authorised to travel may result in a temporary or permanent ban from using our school transport services.

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If you have misplaced or cannot find your ticket email, please contact our office as soon as possible. We will be happy to issue a new link.

Thank you for your cooperation in helping us keep our school transport services safe, secure and properly managed.

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Parent benefits
 

• Improved communication - Be the first to know when a bus is running late with our SMS based service alerts.

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• Effortless payments - Payments that manage themselves without the stress of having to find the right change every week.

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• Safety first - No physical cash to touch and tickets are scanned up to a foot away from the device, helping distance your child and our staff.

 

• Never lose your ticket - With 24/7 access to your ticket in the Passenger Portal, you’ll always be able to access your ticket on your phone or printed out, putting a stop to replacement ticket fees.

 

• Safeguarding - Rest assured that we know if your child has boarded our bus and when.

 

• A fairer system - Technology helps ensure every passenger is a valid paying customer which ensures everyone gets a fair price.

 

• Convenient ticket purchasing - No longer restricted to just office hours, you can now buy your tickets 24/7.

 

• Simple renewals - Renewing your term or annual ticket is as easy as a single button press.

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