PASSENGER PORTAL
IMPORTANT - PLEASE READ BEFORE GOING ANY FURTHER
If your child hasn't travelled with us previously and you wish to use any of our private services to Caldew School or Nelson Thomlinson School, please contact us by telephone or e-mail to make sure there is a seat available.
You must have confirmation from us that you have been allocated a seat. Only then can you buy a ticket - please DO NOT buy tickets for friends to travel unless prior permission is given from our office.
It is important that you please read our attached Terms and Conditions.
Please contact us by e-mail for the relevant link for IOD02 Caldew School or IOD03/04 Nelson Thomlinson School.
Ticket information
Please note you must have a valid ticket - no ticket, no travel
Single tickets are available for those who only use the service one way every day, however, these will have to be bought on a daily basis. They can be bought up to a maximum of 72 hours in advance. Please make sure you buy the correct ticket for a.m. or p.m. travel only.
Return tickets are available on a daily basis. Again they can be bought a maximum of 72 hours in advance.
Weekly tickets can be bought a week in advance and you don't have to worry about logging in to the passenger portal every day to book your ticket. In accordance with our terms and conditions, we will not offer a refund for any days off school other than if it is for more than 2 weeks or due to isolation.
Termly ticket - this has the option to pay monthly rather than paying for the full term outright. There will be an initial payment to pay and then a fixed amount will be charged each month in that term. No refund will be given. Please note all Bank Holidays and half term holidays are not included in the ticket price, these days have been deducted so you are not paying for any extra days than you would be.
Annual ticket - we are offering this ticket to those travelling on all routes. An initial payment will taken and then a fixed amount will be charged for 10 months thereafter. Again no refund will be given other than if your child is off school for more than 2 weeks or due to isolation. Please note all Bank Holidays and half term holidays are not included in the ticket price, these days have been deducted so you are not paying for any extra days than you would be.
Ticket Purchasing
If you do not have a seat, please add your details to our waiting list which you will find on the Waiting List page.
Route names / zones:
IOD02 CALDEW SCHOOL (COACH 1)
NEWTOWN ROAD, MOORHOUSE ROAD, BELLE VUE TO CALDEW SCHOOL, DALSTON
IOD02 CALDEW SCHOOL (COACH 2)
SANDSFIELD PARK, ORTON ROAD, WIGTON ROAD TO CALDEW SCHOOL, DALSTON
IOD03 NELSON THOMLINSON SCHOOL (COACH 1)
CARLISLE, DALSTON, DOBBIES AND THURSBY TO NELSON THOMLINSON SCHOOL, WIGTON
Zone 1 - West Tower St and Wigton Road
Zone 2 - Lingey Close Road, Dalston and Orton Grange
Zone 3 - Thursby
IOD03 NELSON THOMLINSON SCHOOL (COACH 2)
DALSTON, DOBBIES AND THURSBY TO NELSON THOMLINSON SCHOOL, WIGTON
Zone 1 - Dalston and Orton Grange
Zone 2 - Thursby
IOD04 NELSON THOMLINSON SCHOOL
BURGH BY SANDS, THURSTONFIELD, GREAT ORTON AND THURSBY TO NELSON THOMLINSON SCHOOL, WIGTON
Zone 1 - Grinsdale Bridge, Thurstonfield, Great Orton and Baldwinholme
Zone 2 - Monkhill, Beaumont, Burgh By Sands, Dykesfield, Longburgh and Thursby
Ticket links are e-mailed to parents once seats are allocated. Please DO NOT share the links with anyone as they may not have permission to travel from our office. Anyone found sharing the link may face a temporary/permanent ban from travelling. As these routes are private routes, we need to know who is travelling on our passenger list. If you misplace the e-mail with your link, please contact our office straight away when a new link will be sent out.
Parent benefits
• Improved communication - Be the first to know when a bus is running late with our SMS based service alerts.
• Effortless payments - Payments that manage themselves without the stress of having to find the right change every week.
• Safety first - No physical cash to touch and tickets are scanned up to a foot away from the device, helping distance your child and our staff.
• Never lose your ticket - With 24/7 access to your ticket in the Passenger Portal, you’ll always be able to access your ticket on your phone or printed out, putting a stop to replacement ticket fees.
• Safeguarding - Rest assured that we know if your child has boarded our bus and when.
• A fairer system - Technology helps ensure every passenger is a valid paying customer which ensures everyone gets a fair price.
• Convenient ticket purchasing - No longer restricted to just office hours, you can now buy your tickets 24/7.
• Simple renewals - Renewing your term or annual ticket is as easy as a single button press.