Irving of Dalston Limited Customer Privacy Notice

 

Irving of Dalston Limited respects your privacy and is committed to protecting your personal information.

 

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit an enquiry, make a booking, or otherwise interact with us.

 

We are committed to handling your personal information responsibly and in accordance with applicable data protection legislation

 

About us:

Irving of Dalston Limited

3 Lingyclose Road, Dalston, CARLISLE, CA5 7LB, GB

Telephone 01228 710810

Email irvingofdalston@gmail.com

Company Number: 16844693

 

1. Personal Information We Collect

 

Depending on how you interact with Irving of Dalston Limited, we may collect the following types of personal information:

 

• Personal details: Your name and contact details, including your email address and telephone number.

• Booking and billing information: Details relating to your booking, billing, payments, and transactions.

• Passenger information: Information necessary to organise and provide your journey, including passenger numbers and relevant travel arrangements.

• Journey details: Pickup and drop-off locations and other information relating to your travel arrangements.

• Enquiries and communications: Information you provide when submitting an enquiry, contacting us, or communicating with our team.

• Accessibility and travel requirements: Any accessibility needs or other specific travel requirements you choose to share with us.

 

We only collect personal information that is relevant and reasonably necessary for the purposes outlined in this Privacy Policy.

 

2. How We Collect Your Information

 

We may collect personal information when you:

• Make a booking with us.

• Submit an enquiry.

• Contact us by email, telephone, or social media.

• Subscribe to our marketing communications.

• Complete a form on our website.

• Visit or interact with our website.

• Communicate with us before, during, or after a journey.

• Provide information in connection with a booking made on behalf of another passenger.  If you provide personal information relating to another passenger, you should ensure that you are authorised to share that information with us and, where appropriate, that the passenger has been informed of how their information may be used.

 

3. How We Use Your Information

 

We may use your personal information for the following purposes:

• To process and manage bookings.

• To arrange and provide coach travel and related services.

• To communicate with you about your booking.

• To send booking confirmations and essential travel information.

• To notify you of changes, delays, or cancellations.

• To respond to enquiries and customer service requests.

• To process payments and refunds.

• To maintain appropriate business, accounting, and financial records.

• To improve our services and website.

• To manage our customer relationships.

• To help prevent fraud, misuse, and other unlawful activities.

• To comply with our legal and regulatory obligations.

• To send marketing communications where permitted by law.

 

We will only use your personal information for purposes that are relevant to our business and consistent with applicable data protection legislation.

 

4. Our Lawful Basis for Processing

 

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. Depending on the circumstances, we may rely on the following lawful bases:

 

Contract:                        Where processing is necessary to enter into or fulfil a contract with you, including managing your booking and providing our services.

Legal obligation:           Where we need to process your information to comply with applicable legal or regulatory requirements.

Legitimate interests:     Where processing is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Consent:                        Where you have given us permission to use your information for a specific purpose, such as certain marketing activities or the use of non-essential cookies.   Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect the lawfulness of processing carried out before your consent was withdrawn.

 

5. Payments

 

Payments can be made by card or bank transfer.  Payment information is handled by the relevant payment service provider in accordance with its own security procedures and privacy policy.  We may retain relevant payment and transaction records for accounting, financial, legal, and administrative purposes.

 

6. Who We Share Your Information With

 

Where necessary, we may share relevant personal information with trusted third parties to operate our business and provide our services. These may include:

 

• Payment service providers: Including Go Cardless, Stripe Payments and other providers involved in processing payments and refunds.

• Coach operators and transport suppliers: Where necessary to arrange and provide your journey.

• Emergency Services

• Email and communication providers: To send booking confirmations, updates, and other relevant communications.

• IT and software providers: To maintain and support our business systems.

• Professional advisers: Such as accountants, insurers, and legal advisers, where appropriate.

• Public authorities: Including government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law.

 

We take reasonable steps to ensure that personal information is shared only where necessary for the relevant purpose.

 

We do not sell or rent your personal information to third parties.

 

7. Children and Young People

 

Some of our services may involve passengers under the age of 18.  Where we collect personal information about a child or young person in connection with a booking, we will use that information only where necessary for relevant purposes, such as arranging the journey, managing the booking, addressing passenger safety requirements, or complying with our legal obligations.  We do not knowingly use children's personal information for unrelated marketing purposes.  Where appropriate, we may communicate with the adult responsible for making the booking or arranging the journey.

 

8. How Long We Keep Your Information

 

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing our services, managing bookings, resolving enquiries, and meeting our legal obligations. We only keep contact details for a period of one year.  Any passenger records for children travelling with us are deleted as soon as the child has ceased travelling. 

 

Certain information may need to be retained for longer periods to meet accounting, tax, legal, regulatory, insurance, or record-keeping requirements.

 

When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it, where appropriate.

 

9. Cookies

 

Our website is operated using Wix and may use cookies and similar technologies.

 

Some cookies are necessary for the website to function properly, maintain security, and provide essential features.  Depending on the features and integrations enabled on our website, other cookies may be used for purposes such as analytics, performance monitoring, functionality, or marketing.

 

Where required by law, we will obtain your consent before placing non-essential cookies or using similar technologies.  You can manage your preferences through the cookie settings available on our website, where provided. You may also be able to manage or block cookies through your browser settings. Please note that blocking certain cookies may affect website functionality.

 

10. Website Analytics and Tracking

 

We may use website analytics tools and similar technologies to understand how visitors interact with our website and to help us improve its performance and functionality.

 

The specific tools used may vary depending on the features and integrations enabled on our website.

 

Where required by law, non-essential analytics and tracking technologies will only be used after the appropriate consent has been obtained.

 

11. Keeping Your Information Secure

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure.

 

Access to personal information is limited to circumstances where it is reasonably necessary for business or operational purposes.

 

Although we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

 

12. Your Data Protection Rights

 

Under UK data protection law, you may have the right to:

 

• Access: Request a copy of the personal information we hold about you.

• Rectification: Ask us to correct inaccurate or incomplete information.

• Erasure: Request the deletion of your personal information in certain circumstances.

• Restriction: Ask us to restrict how we use your information in certain circumstances.

• Objection: Object to certain types of processing, including processing based on legitimate interests.

• Data portability: Request a copy of certain information in a commonly used electronic format, where applicable.

• Withdraw consent: Withdraw your consent where we rely on it as the lawful basis for processing.

 

These rights are subject to certain conditions and legal exceptions.  To exercise your rights or ask questions about how we handle your personal information, please contact us using the details provided in this Privacy Policy.

 

13. Complaints

 

If you have any concerns about how we collect, use, or protect your personal information, we encourage you to contact us first so that we can investigate and try to resolve the matter.

 

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

 

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow
Cheshire
SK9 5AF

 

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

 

14. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our services, website features, technology, legal requirements, or the way we process personal information.

 

Any updates will be published on our website, together with the date the policy was last updated.

 

We encourage you to review this Privacy Policy periodically to remain informed about how we handle your personal information.

 

Last updated

15 October 2026